Privacy Notice (Data Processing) for clients 

Who we are and how we process your Personal Data

Helen Doyle Mind Coach (Ireland) complies with it’s obligation under the General Data Protection Regulation GDPR by keeping it’s personal data up to date; by storing it (and destroying it) securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We use your personal data for the following purposes:

  • to deliver the services the client has requested
  • to contact those clients as necessary in accordance with the services they have requested
  • to contact clients via surveys to ascertain their opinions on the service they received from me
  • to maintain my own accounts and records

N.B. In the event that my recorded data is utilised for research purposes, all such data will be sufficiently anonymised to the extent that individual clients can not be identified. Should a client indicate that their data should not be used for these purposes, I would refrain from using that data.

Individual client data will never be passed to a third party without the express consent of the respective client, always provided that such confidentiality is neither inconsistent with the therapist’s own safety or that of the client, the client’s family members or other members of the public, nor in contravention of any legal action or legal requirement.

In accordance with my need to maintain the possibility of access to client data as a result of returning clients or those who may wish to lodge a complaint in respect of my professional services to either my professional body or my insurers (i.e. In all cases perhaps after a long period of time has elapsed), I retain client data for a minimum period of 7 years. For clients under the age of 18, data will be retained until their 25th birthday.

Lawful Basis for processing client personal data

The client has given clear consent for me to process their particular data for a specific purpose. Further, the processing is necessary for both my client’s and my own legitimate interests.

Your rights and your personal data.

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • the right to request a copy of your personal data which Mailerlite holds about you
  • the right to request that Mailerlite corrects any personal data if it is found to be inaccurate or out of date
  • the right to request your personal data is erased where it is no longer necessary for Mailerlite to retain such data
  • the right to withdraw your consent to the processing at any time
  • the right to request that the data controller provide the data subject with his/her personal data and where possible, to transmit that data to another controller, ( known as the right to data portability)
  • the right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing
  • the right to lodge a complaint with the Information Commissioners Office. (See below)

Complaints Notice

The client has the right to complain to the Office of the Data Protection Commissioner (Ireland) if they think there is a problem with the way I am handling their data.